Gentis Solutions

Senior TEM Analyst

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Merrillville, IN
83k/year - 98k/year
March 18, 2025
Applicants: 0 Interviewing: 0 Hired: 0
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Randi Brofft

Randi Brofft

Vice President
Information Technology Retail Transportation

About the Job

Gentis Solutions is looking for a Senior TEM Analyst to join our team. This role is part of our Professional Consultants group, working directly with clients to accomplish their goals. The client has expressed an interest in hiring the individual after project completion. Consulting engagements of this type typically last an average of 3-6 months.

Compensation for this position ranges from 83k/year - 98k/year per year, based on experience. Payment is bi-weekly and is based on all hours worked, without eligibility for overtime.

This position requires the individual to be located in the Merrillville, IN area.

Requirements

  • Experience with Telecom Expense Management (TEM) solutions such as Tangoe
  • Experience managing wired and wireless telecom expenses
  • Knowledge of data and voice networks, including telephony infrastructure and network terminology
  • Ability to work effectively in an outsourced IT environment and manage service providers
  • Experience managing technology costs and optimizing telecom expenses
  • Strong analytical abilities, including process analysis, problem-solving, and development
  • Familiarity with industry standards and best practices such as ITIL, Six Sigma, or LEAN
  • Knowledge of ITSM and project management principles
  • Understanding of industry-specific regulatory requirements (SOX, state, and federal compliance)
  • Experience working with legacy and modern computing architectures
  • Advanced proficiency in MS Office Suite, MS Project, and Visio
  • Strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
  • Self-driven with the ability to manage multiple priorities and workstreams

Nice to Have

  • Experience with ServiceNow for ITSM and workflow automation
  • ITIL certification preferred
  • Ability to create clear and professional documentation and presentations
  • Conflict resolution skills to manage group dynamics and facilitate solutions