Performance Analytics Manager
About the Job
Gentis Solutions is looking for a Performance Analytics Manager to join our team. This role is part of our Professional Consultants group, working directly with clients to accomplish their goals. The client has expressed an interest in hiring the individual after project completion. Consulting engagements of this type typically last an average of 3-6 months.
Compensation for this position ranges from 125k/year - 152k/year per year, based on experience. Payment is bi-weekly and is based on all hours worked, without eligibility for overtime.
This position requires the individual to be located in the Erlanger, KY area.
Requirements
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Bachelor’s degree (preferred in quantitative majors: Economics, Business Statistics, Engineering, QA/QC) or equivalent experience.
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6+ years of relevant experience in performance measurement, analysis, and reporting.
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Strong analytical skills with proficiency in ServiceNow and Excel.
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Detailed knowledge of performance measures and their impact on organizational performance.
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Experience in problem determination and root cause analysis.
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Knowledge of statistical analysis and measurement techniques, including methodologies like ITIL, CMMi, or Six Sigma.
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Proven ability to prepare and present data effectively to senior leadership, enabling informed decision-making. Nice to Have
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Advanced skills in PowerBI for data visualization and reporting.
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Experience with statistical process control and other advanced measurement techniques.
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Familiarity with process improvement frameworks, including Six Sigma.
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Previous experience interacting with Governance Service Owners, Service Delivery Managers, Contract Managers, and Financial Analysts.
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Background in leveraging performance data to optimize processes and drive efficiency.
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Expertise in aligning performance measures with organizational goals and service-level agreements (SLAs).