IT Support & Systems Administrator

Our client is a premier provider of custom mechanization for iconic structures and

attractions that create unforgettable experiences. We partner with engineers, architects, and construction

managers to mitigate risk and deliver functionally integrated, reliable structures. Our team of mechanical,

structural, and electrical engineers deliver custom, project-specific solutions to complex and

unprecedented engineering challenges. With expertise spanning industries such as Aerospace,

Amusement and Entertainment, Stadiums and Ballparks, Telescope Observatories, and Custom Cranes,

we bring engineering excellence to every project.

Job Summary:

The IT Support Specialist will be the primary in-house resource for all technology-related needs within the

company. This individual will provide hands-on support to staff, ensure systems and infrastructure run

smoothly, and coordinate with the company’s Managed Services Provider (MSP) for escalations, projects,

and strategic IT initiatives. The role requires a blend of technical troubleshooting, vendor coordination,

and user support to keep operations efficient, secure, and aligned with business goals.

End-User Support

• Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral

equipment.

• Manage helpdesk tickets and ensure timely resolution.

• Onboard and offboard employees (hardware setup, software access, account provisioning, etc.).

• Train staff on basic IT tools, best practices, and security awareness.

Systems Administration

• Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and

other core systems.

• Monitor and maintain the company’s network, servers, and cloud-based applications.

• Ensure reliable backup

• Act as the primary liaison with the Managed Services Provider for escalated support,

cybersecurity, and system upgrades.

• Coordinate hardware/software purchases and manage vendor relationships.

• Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software

deployment, etc.).

Security & Compliance

• Monitor antivirus, patch management, and endpoint security solutions.

• Work with the MSP to maintain compliance with industry and customer requirements.

• Support disaster recovery and business continuity planning.

Asset & License Management

• Maintain inventory of IT assets (laptops, servers, software licenses).

• Oversee lifecycle management (procurement, deployment, retirement).

Job Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or

equivalent experience).

• 3+ years of IT support or systems administration experience.

• Proficiency with Microsoft 365, Windows OS, and standard office software.

• Experience with Active Directory, networking fundamentals, and backup solutions.

• Strong troubleshooting skills and customer service orientation.

• Strong problem-solving skills with the ability to quickly diagnose and resolve technical issues.

• Clear and confident communicator, able to explain technical concepts to non-technical staff.

• Demonstrated ability to collaborate effectively with internal teams and external service providers.

• Proactive approach to anticipating IT needs and recommending process or system

improvements.

• Excellent organizational skills with the ability to manage multiple tickets and projects

simultaneously.

• Must qualify as a U.S. person under ITAR due to access to export-controlled technical data.

Preferred:

• Experience working with or alongside a Managed Services Provider.

• Familiarity with engineering or manufacturing environments (CAD software, PDM systems, ERP

systems).

• Knowledge of cybersecurity best practices.

• Relevant certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.).