Gentis Solutions

Contract Product Manager – Voice & Customer Service

Information Technology • Project Services
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Blue Ash, OH
102k/year - 114k/year
March 12, 2026
Candidates: 0 Interviewing: 0 Hired: 0
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Randi Brofft

Randi Brofft

Vice President
Information Technology Retail Transportation

About the Job

Gentis Solutions is looking for a Contract Product Manager – Voice & Customer Service to join our team. This role is part of our Professional Consultants group, working directly with clients to accomplish their goals. The client has expressed an interest in hiring the individual after project completion. Consulting engagements of this type typically last an average of 3-6 months.

Compensation for this position ranges from 102k/year - 114k/year per year, based on experience. Payment is bi-weekly and is based on all hours worked, without eligibility for overtime.

This position requires the individual to be located in the Blue Ash, OH area.

Requirements

  • Bachelor’s degree in Business, Marketing, Management, Computer Science, or related field (or equivalent practical experience)
  • 7+ years of product management experience, including ownership of customer-facing digital products from concept through launch and iteration
  • Proven success delivering and scaling customer-facing technology products with measurable outcomes
  • Experience working within large organizations or complex environments involving multiple teams and stakeholders
  • Strong ability to navigate ambiguity and manage complex product initiatives across cross-functional teams
  • Experience working with Agile product teams, including backlog ownership, prioritization, and MVP definition
  • Strong communication and stakeholder influence skills with the ability to work independently
  • Experience defining product success metrics and using data to guide product decisions and improve user experience
  • Customer-facing or service-oriented product experience
  • Strong attention to detail and ability to operate proactively in fast-paced environments

Nice to Have

  • Experience managing complex, enterprise-scale digital product initiatives across multiple business units