Blue Ash, OH

125k/year - 146k/year

July 2, 2026

Candidates: 2 Interviewing: 0 Hired: 0

Contract-to-Hire In Person

Randi Brofft

Vice President

Information Technology Retail Transportation

About the Job

Gentis Solutions is looking for a NGPOS Ops Onsite Support Engineer to join our team. This role is part of our Professional Consultants group, working directly with clients to accomplish their goals. The client has expressed an interest in hiring the individual after project completion. Consulting engagements of this type typically last an average of 3-6 months.

Compensation for this position ranges from 125k/year - 146k/year per year, based on experience. Payment is bi-weekly and is based on all hours worked, without eligibility for overtime.

This position requires the individual to be located in the Blue Ash, OH area.

Requirements

3+ years SRE, incident management, or production support experience for enterprise systems
Experience leading P1/P2 major incidents, including bridge/war-room facilitation and outage communication
RCA/problem management experience, including corrective and preventive action follow-through
Production troubleshooting experience across cloud, on-prem, store, or POS environments
Observability/monitoring experience, including logs, dashboards, Dynatrace, Azure Monitor, or similar tools
Linux and scripting experience, including Bash or Python
Kubernetes, Docker, Azure, or GCP familiarity
Agile and Jira experience
Strong communication skills with technical and business stakeholders during incidents

Plusses

Dynatrace or Azure Monitor experience
Store systems or POS production support experience
Cloud, on-prem, and store environment support experience
Playbook, runbook, or postmortem documentation experience