IT Specialist
About the Job
Gentis Solutions is looking for a IT Specialist to join our client's team. Client-specific benefits are available and will be discussed in detail during your interview.
Compensation for this position ranges from 80k/year - 90k/year per year, based on experience. Payment is bi-weekly and is based on all hours worked, without eligibility for overtime.
This position requires the individual to be located in the Austin, TX area.
How Will You Make a Difference?
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Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
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Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
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Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
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Implement and integrate new applications/systems with support from other IT staff.
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Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
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Assist with support tickets as a second level escalation point.
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Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
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Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
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Participate in an after hours on call rotation What Will You Bring to the Table?
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3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
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Windows 10/11, A+, and Network+ Certifications.
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Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.
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Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
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Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
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Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
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Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation)
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Ability to work onsite in the Austin office 5 days per week is required.